I very much hope the above has helped to offer a little more understanding.

If you would like to speak further on this, kindly get in touch with us via the email associated with your account, so that either myself or one of the customer service team members can explore how we may best help. Lastly, I would very much have liked to offer you some further insight regarding your account, style of gameplay and any potential pointers/assistance that may be of value to you, however we were not able to locate your account and we didn't receive a response from you with your account details. Please do keep in mind, Rick, that no purchase is ever required to enjoy our games - there are a variety of ways in which to obtain free Sweeps Coins and Gold Coins, ranging from the daily login bonus to participating in competitions and promotions, to get a clearer picture on this, please have a browse of the following. If you'd like to read more about this, please check out the following overview article in our FAQ.

Our games operate via a certified random number generator (RNG), a type of computer program that guarantee's all outcomes, from every game, are completely random, every time.

Rick, I would like to highlight that we put a lot of effort into maintaining a safe, fair and secure environment for all of our players - we look to be transparent in our operations, and strive to ensure our players understand the entertainment they engage in, including both the 'upside' and potential 'downside' associated with any game of chance. Further to this, as an organisation, our reputation is incredibly important to us, and as such, we would never do anything to jeopardise that. As fully regulated social casino, we follow a strict set of rules and regulations - meaning any form of foul play and/or unfair behaviour on our part simply cannot take place. Rick, it's upsetting to read that your experience with us has clearly not been what you would have hoped. Thank you for taking the time to share your concerns.

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